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Shipping & returns

SHIPPING POLICY

  • Standard processing time for an order to ship is 1-2 business days. Many orders will ship the same day an order is placed.
  • When your order ships, you will receive an email confirmation with tracking number(s) and estimated delivery date(s).
  • For Standard Shipping options - please allow 2-6 days for delivery.
  • Orders are shipped only during business days and not on Weekends.
  • Rush orders requiring expedited shipping must be placed by 1pm EST Monday-Friday to be guaranteed same day processing. Rush orders placed after 1pm EST will be shipped the following day.

Orders shipping to PO Boxes, APO’s, FPO’s, or US Territory addresses will be shipped USPS Priority Mail and are not eligible for other expedited shipping methods

REFUND POLICY

You may return new, unopened items sold and fulfilled by Edelife Distributing LLC within 30 days of delivery for a full refund.

Refunds may take as long as 2-3 weeks. Most refunds will be fully refunded within 7 days after we receive and process your return.

REPLACEMENT POLICY

If you received a damaged or defective item from Edelife Distributing LLC, we’ll ship you a replacement of the exact item at no additional charge.

CUSTOMER SATISFACTION GUARANTEE

Edelife Distributing wants you to experience the positive benefits of our products. But we realize, despite our best efforts, something may fall short. If you receive your order and are not fully satisfied, we will work with you toward a resolution.

Simply call our toll-free number 1-844-4ENCOUR and one of our friendly team members will assist you.